Gift Card Programs: Designing Your Gift Card

By Al Duggan

Now that you've made the wise decision to incorporate gift and/or loyalty marketing into your business, you've got a number of decisions to make. One of the first - and most critical - is the decision regarding the card you will offer to your customers. In this article, we'll examine your options and explore some common design and artwork mistakes and what you can do to avoid them.

A Custom Card or a Standard Card?

After you have teamed up with a gift card provider to help launch your program, you will discuss various design options. One of the questions will be whether you want a custom card design or whether you can utilize a standard design. Custom cards help marry your existing marketing initiatives and branding as completely as possible.

Standard cards are designs offered by your supplier that are already produced. Standard cards do not have to be bland in their design - many vendors offer a wide range of standard card designs that accommodate a number of specific vertical markets or categories of business. Standard cards can often be personalized with the merchant's business name, their phone number or website address - even their logo (usually in one color).

The question is deciding which option is the best for your business? There are a few items you need to take into consideration before you can make that decision. Let's take a look at some of the pro's and con's of each option. Custom cards are the choice of large retailers since they are specifically designed to maintain their branding. They are attractive cards, which can increase impulse buys if promoted well at the point of purchase. Custom cards also give opportunity for uniquely shaped designs, including special die-cuts (cards in unique shapes) and even some advanced features such as cards that will play music or have additional digital info. The downside to some of this is that these cards will cost a bit more and are not as quickly produced.

There are many unique printing features you can do with standard cards, such as adding clear card stocks, using metallic ink, or even some die cuts. Personalization is limited with a standard card. The amount of text you can use, the color choices on overprinted text, and the number of standardized designs available are all some of the typical limitations. However, there are many advantages. Standard cards don't usually cost as much since the card supplier has large quantities in stock. Standard cards also have the advantage of speed to market since the turnaround time is days instead of weeks.

Creative Considerations

With standard cards, the task is pretty simple -- pick a design and choose how you will personalize it for your business. With a custom design, however, you have some additional decisions. Likely, you'll work with either your existing agency -- if you have one - to create your card design, or you'll work with your supplier. Many gift card companies have their own in-house design departments. Regardless of whom you work with to create your design, you'll need to give them some direction. In many cases, this means supplying artwork so they can base your card design on something that you already use in your business - for example - your original menu art if you're a restaurant. You can also submit the files used to create a brochure or advertisement for your business. This will enable a designer to create your card design so it fits into the rest of your marketing initiatives.

Some additional Do's and Don'ts for providing you artwork:

1. DON'T try to use the images right off your website. These are often not of high enough quality and resolution for card printing.

2. DON'T provide graphic images that need to be enlarged from their existing size. This lowers the quality. As you make the image bigger, the resolution gradually decreases.

3. DON'T utilize previously printed images. Art that has been printed commercially has been converted into small "dots" that create the image. When you reprint these previously printed images, you often get a moire pattern that makes for poor quality images.

4. DO try and use original computer files from which you have printed other pieces. These original files will be perfectly clear and will allow the designer to more quickly and effectively create a quality design.

5. DON'T make the design too complicated. Placing too much info into this small space often reduces the overall visual impact that the card will have. This is a fairly common error people make. Don't make it cluttered and lose your impact in the process.

6. DO utilize your logo. Carry your branding through to your design. Your logo is recognizable to your customers, and your gift card acts as a small billboard. Take advantage of your logo.

7. DO consider customized merchandising tools to complement your card design. A custom gift card affixed to a custom-designed carrier or card hanger presents a coordinated, attractive package that has a higher perceived value that will increase card sales.

There is nothing like opening that first box of gift cards and seeing your colorful designs ready for selling. Whether you go with a full-custom design or with a standardized card (so that you can start selling in a week), get started soon. Start pulling in those additional revenues and promoting your gift cards as soon as your customers arrive at your door. - 30544

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